The Customer Service Must Do’s For Your Restaurant

Many restaurant visitors that are looking for a local restaurant are motivated by one clear factor – They want a taste of the local charm and uniqueness. This is not usually present in many of the large restaurant chains. The individually is what makes a local restaurant seem more attractive than heavily marketed Italian, Steak and American style restaurants.

Returning visitors and satisfaction are increased when the patrons receive good details from the trained restaurant staff.

So training your restaurant staff about the local area and the history of the restaurant is as important to your business as the food you serve.

Local restaurant visitors like to experience the history and culture. They like to find out as much details as they can as it increases the charm of the place.

It is therefore important that all the staff working there know everything about the history so that they can converse with the customers to paint that picture that they are looking for. Whether it’s the chef or service staff – anyone who is likely to speak with the customers should know all the information.

It is also essential that your staff know the items on your menu. Far too little restaurant staff know how to describe the items and be able to answer any questions directed at them.

Being armed with this vital information helps to develop strong relationships with their customers and keeps them coming back time after time. A meeting with the chef to explain all the dishes will allow the details to be passed on. Even taste testing of the dishes would give the staff more of an understating.

The most decorated sales staff in any field know, to the highest level of knowledge, exactly what they are selling is made of and what it does. They can be asked any question about the product and straight away know the most informative and helpful answer.

Use this advice when training your restaurant staff as they are the face of your business and can paint a picture that you want your customers to imagine to make your restaurant stand out from the rest.

Using Your Local BBQ Restaurant to Cater Your Next Big Bash

Who does not like a BBQ, right? The summer is known for everyone getting together and having a great time at a neighbor’s pool, having a few ice-cold beverages, and of course, lots of great BBQ! However, if you are the one hosting the party, you already know you will probably spend more time behind the grill than you will actually enjoying the party you are throwing. Why not let a local restaurant take care of the hard stuff so you can sit back and enjoy the last bash of the season?

How to Find a BBQ Restaurant That Caters

There are more than likely quite a few restaurants in your area that offer BBQ menus, but is it their specialty and do they cater? Those are the two biggest questions to ask when trying to find a quality establishment that can handle your big event. You should take the time to visit the local establishments as well as their websites to see what they offer.

A warning sign for the consumer is if the restaurant does not specifically have a catering menu. Some local restaurants will jump at the opportunity to pick up a large check without really having the proper knowledge, skill, or equipment it takes to pull off a catering job. Let them practice on someone else, you want pro’s handling your affair.

Trying Out the Food

It is unlikely you would order something so important without having at least eaten at the restaurant, so get out there and enjoy yourself. Stop in during happy hour and try some appetizers. Bring the kids in for dinner one night to make sure everyone enjoys the food as much as you do.

Once you have found a place where you like the food, it is time to start comparing the catering menu to the actual restaurant menu to ensure you are getting the same product. You should also take the time to talk the manager to make sure there are no subtle differences when they are creating large batch food instead of plating for individuals. If there are, you want to know about them before placing an order.

Finalizing Your Menu

Realize that you are probably going to have people with wide ranges of tastes at the BBQ, so you need to order more than just what you and your family like. Find out if any of the guests have any specific dietary needs so you they can be addressed when placing the order. Even if it is a BBQ, there might be some vegetarians invited, and you will want to have some appropriate side dishes that they can enjoy as well.

Last but not least, the kids. Children can be quite finicky and you will need to make sure there are plenty of items on the menu that are kid-friendly. Things like chicken fingers and fries are always a great standby, but there may be some adventurous children that will enjoy a face full of BBQ sauce just as much as the adults. Once you have your entire menu finalized, all you need to do is call in your order, then sit back, and enjoy the best party of the summer!